What our Customers say...


Kevin, Frank, and Kyle were very prompt, courteous, and professional. Kevin took the time to explain everything. 

Kevin was very helpful through the process and helped with information on how to move forward with getting my basement back together. 

You have a wonderful team. They were kind and great to work with!

SERVPRO is a company that I will always recommend to everyone.  James is an outstanding employee and knowledgeable in all areas. Great company!

Great crew!

James was very efficient and professional in completing the work needed in our basement from water damage.

Great work!

James was very thorough and polite.

We enjoyed meeting you on the mold remediation estimate and the time you spent with us outlining the SERVPRO services. 

A big thank you- for coming out to remove the stains from your "ladder feet" a few weeks back. Your follow up and your willingness to help us with our carpet says much about you and your company. Thanks again!

Prompt and professional!

James and his team did an awesome job. Extremely helpful in explaining each process.

James and Alex were very professional and courteous and were very respectful of the property with shoe protectors and being careful not to knick the walls with the equipment. 

Excellent work!

Professional and did a great job!

Perfect not good enough. Kyle is the nicest, honest, considerate employee through this experience. Will recommend this company to all, because of him.

Technicians Kevin and Alex were very efficient and have a lot of knowledge on what they were doing. Thank you for sending them!

Kyle and Frank were fantastic. They were professional, knowledgeable, and courteous. Great job, thank you!

Totally awesome service, very pleased. 

Excellent about letting us know when they would be here. If they were delayed, they let us know. That was very important to me.

James and Will are both a pleasure to work with!

Excellent service- would strongly recommend them.

Continue to treat your customers with respect and care. It is very difficult to live through disasters like the flood that we experienced. Your kindness made a world of difference and gave peace of mind.

I am incredibly grateful for the professionalism, integrity, and care that the crew showed throughout the project. I was confident in his work and able to trust him. He kept all of his commitments which is noteworthy in this day and age. Quite honestly, I would wholeheartedly recommend his service to family and friends. 

Excellent service- would recommend them strongly. 

Everyone was helpful in getting the help we needed in a timely manner that minimized the damage and restored our house to normal.

Excellent, exceeded all expectations in every way, SERVPRO is the best! Thoroughly professional!

They have a great selection of prices and the staff treats you like family when you walk through the door. They're fast, friendly, and very professional. 

Everyone here works hard and does an excellent job. This is coming from a former employee. SERVPRO is the most down to earth company I have seen in action, friendly and honest, reliable, and outstanding. Great people who are happy to help the general public and adhere to your needs. 

Where other companies feared to tread, SERVPRO of Farmington not only answered the call but promptly remediated a serious problem we had at my sister-in-law's condo. They immediately came out for an assessment and quote. Professional and responsive with very fair pricing. Linda and her team did an excellent job working in and around a difficult situation involving physically handicapped residents that we're unable to leave the premises. With kindness and understanding her team completed the job on time and better than we expected. They were fantastic. I would highly recommend their services. 

It was wonderful working with you all. Everyone was so nice. Thank you very much!

Excellent, fast, and efficient service.

Kevin and Will were excellent, thank you very much!

Better than great!

The technicians that were out at the apartments were courteous and knowledgeable and took care of the residence as it was their own home. 

Fantastic service!

All staff was friendly, helpful, and answered my many questions. 

Everyone of the staff introduced themselves, was friendly, and thoroughly explained the process. Thanks for the rapid response.

They are amazing! They were at my house before the plumber had cleared the drain that flooded our laundry room. The workers were respectful and efficient. They made sure we had all the help we needed.

Like it never even happened. Great!

Called today for a client and Brianna helped us out straight away! My customers are very pleased and are looking forward to a dry basement again

Kyle and Frank were absolutely fantastic! Made a real mess for me bearable. I can’t thank them enough for all their hard work. Excellent!!!

Great service when our basement flooded. They explained everything in detail, including the price. Showed up when they said they would and followed through. I highly recommend SERVPRO of Farmington and Farmington Hills.

I definitely recommend SERVPRO! We have had many pipes break over the years and have had many
Companies out and never had service like this. Kevin, Lance, and Kyle were excellent Technicians.
They were quick, efficient, clean and explained everything they were going to do. They even gave me
Helpful suggestions on how to help with our situation in the future. Don’t hesitate, call them.

When you're in an unfortunate situation needing help and stressed, it's extremely comforting to have a team of people working with you who are organized, friendly, thorough and responsive. Lynn got to work immediately, and her team has been outstanding the entire time since then. I would absolutely recommend this company highly.

Thank you so much SERVPRO!! Kevin and his team did an outstanding job with the mess that I had in my “2-foot clearance” crawl space!! It seemed impossible but they got it done and very quickly!! They were kind, courteous and professional!! A++ and I’ve told everyone I know about it!! Thanks!!

Very professional - hoping you may not need their services but if so, I would highly recommend. Kyle and his crew helped us resolve a water in basement issue in Farmington.

Came out quickly and saved the day. Thank you!

Kevin was the best! Thank you!

Kevin was so helpful and very friendly!

Keep doing what you're doing! James and the crew were wonderful, efficient, and very business minded in this disastrous situation.

James went above & beyond!

Quick and professional! 

Overall very pleased with the work James and Lance did in mitigating our problems! 

They were awesome!

Very easy to work with. Highly recommend!

The whole team Kevin, Lance, and Kyle all did a wonderful and professional job. They were quick and efficient. They also gave me many suggestions to help in the future. I will definitely use them again and refer them to family and friends. 

Everything they did was excellent. I appreciate the very quick response and the friendliness of all the staff!!!!

Everything was perfect!

Kevin and the SERVPRO team were a pleasure to work with. They were prompt, thorough, and professional. We are a church that had a significant water issue following a sump pump failure... they worked quickly trying to get things up and running as soon as possible so as not to disrupt services. We would definitely call them again!!

Thank you very much!!! We were very happy and impressed with your service (not that we had any doubt, but from what I hear it was a MAJOR mess) and it sounds like your guys did a famous job!!!

As a business owner, you hope the relationships you develop with other businesses represent the same quality and values that I work at creating every day in my own organizations. It is not that often that I get to personally see the quality of a job, but I have always assumed SERVPRO must be meeting our expectations as a partner since our customers have never complained.

Unfortunately, it was necessary for me to utilize your services at my own home but I am glad it happened. It was nice to see first hand the quality and pride your staff has. Both my wife and I were amazed by how detailed the cleanup was. I actually joked with my wife and told her that I thought your tagline was just a great marketing idea but I caught myself saying it unscripted as we walked around the basement last night. 

I am personally thankful and have no doubt our customers are in good hands when we utilize your services. 

Thanks again!

Great service & professionalism!

The crew did a great job!

My only regret is that I didn't call them years ago!

Very professional team!

Knowing what I know now about SERVPRO of Farmington and their expertise of the technicians, Kevin and Frank, I know who I will be calling for my next water loss. Thank you!

The team was excellent. Thank you!

We want to thank you and your SERVPRO colleagues for the super job that you all did with the water damage remediation and careful handling of our belongings in connection with the recent water damage to our house. Thank you James and Jeanne and all the others that helped. 

Kevin and Lance did a great job carpet cleaning!

Everyone was wonderful!!

I was very happy with the service!!

Great service. James was very thorough. I would recommend in the future.

Very efficient and on time!

I appreciated the professionalism and attention to detail that hames and the crew provided. 

Very professional approach. Very knowledgeable. 

The staff was very professional, on time, and informative. They were helpful in giving information to the other services and coordinating the process. Also very neat and clean. 

Great Job. Thanks for drying us out!

Everything was outstanding. Their skills are impeccable. 

Everything was great!

My husband was impressed with the infrared camera used to accurately detect  the water. James was friendly and professional- I would highly recommend him and SERVPRO. 

Everyone was very polite- would recommend to family and friends. 

James was great. He explained everything clearly and discussed all my options and let me make my decisions. Kevin explained all the things he was doing. 

Great job! Very happy with the outcome.

Very impressed with the SERVPRO service and professionalism!

I was very impressed with the service I received all around!

Really appreciate all of the work and it was finished a day ahead of schedule, thank you!

Good job!!!

Kevin and the technicians were excellent!

Excellent Work!

Extremely impressed with James Howard. His confident professionalism and outstanding follow-up throughout the entire process along with the impressive results of his work left me and my wife very pleased with the results. 

Great group of guys. Hard Workers. Thanks!

James and his crew were outstanding responding to our emergency. We highly recommend James and SERVPRO. 

The people that I talked to on the phone and the men that came to do the job were very nice and polite. They were also clean.

I was highly satisfied with the service and staff of SERVPRO and would highly recommend them. 

I would gladly recommend James and Robert to anyone. They were very well informed, courteous and professional. They help assuage anxiety in a pretty anxious time. Thank you for sending all the consultants you sent. 

James and his team were fantastic and extremely professional.

Awesome experience, thanks!

Excellent Service

Colt and Kevin took very good care of us during a distressed time. They took the time to explain the steps and process to us. We also appreciate all the guys that helped out. 

Pleased and impressed!

Very relieved that these men arrived quickly and worked smoothly. Very helpful!

On behalf of Father Wayne and the church family, we wish to thank you for your generosity to us. As well as the excellent job that was done on the cleaning and sanitizing of the kitchen and all the bathrooms. We are lucky to have people like you among us. Again, we thank you.

Kyle, Kevin, Will and crew were all so hardworking. Caring and efficient. Kyle is an excellent representative
of SERVPRO. Professional, caring, knowledgeable, and has a fantastic rapport with the client.

You all are the best!!!!!

Great job. Very Professional and clean. 

You guys were fantastic!!!

Excellent Service

They were so nice and good at their job. Thank you so much. I would recommend them anytime. 

James did an excellent job and made the process simple. Very happy with his work. Overall, I couldn't be happier. Very Satisfied. 

We had great service from SERVPRO. The staff went out of their way to explain things and were very courteous. 

Awesome job. Great group of men, will definitely refer them in the future. 

Everything that was done was with the highest standards. We couldn't have been more pleased with your services. 

"Good service."

"The guys that came in to help were very courteous and helpful with any questions I had." 

"Everything was great!"

"When you're in an unfortunate situation needing help and stressed, it's extremely comforting to have a team of people working with you who are organized, friendly, thorough and responsive. Lynne got to work immediately, and her team has been outstanding the entire time since then. I would absolutely recommend this company highly." 

"Great job."

"Colt and James were amazing. Very helpful and informative." 

"Everyone was very friendly and professional." 

"We were very impressed with the team that came to our house! They did an excellent job! I was concerned with mold growing because of my 2 year old daughter and they got here before it could grow. We are SO thankful!" 

Absolutely wonderful, I couldn't have asked for a better team.

I was surprised that such high quality service was available in today's world. The crew arrived the eve of May 22 and remained until all the water was removed, about 5:00 a.m. Saturday. Unbelievable!

Staff, service and results were excellent. Very professional in appearance and manners.

First time we've ever experienced such profound and professional people. I will most definitely recommend Servpro to anyone who needs good, quality service.

They guys went above and beyond the call of duty.

Very impressed with all the people involved. They were very considerate to our feelings! Thank you all for a great job!!

Very professional...extremely helpful during a very difficult situation!

They seemed to know what they were doing and I felt comfortable with them.

I was favorably impressed and pleased wtih the manner in which the work was done and the cleanup.

Everyone was polite and business like. I'd recommend the company highly. Especially Brandon and Carrie, they were wonderful.

I wanted to say thank you for the tremendous help SERVPRO has been to our family. On that horrible day we discovered the water damage, the best decision we made was to take Liberty Mutual's advice and call SERVPRO. They whole process was so huge, we had no experience in such matters, and you took the responsibility from start to finish. Our house looks as though nothing ever happened.

SERVPRO seems to have thought of everything needed at the time. Thoughtful, efficient, answered questions and helped so much.

Service was very professional and informative.

I was very impressed and pleased with all the staff!

Very polite and prompt!

Lads were quick, courteous, questioning if I understand or need anything, done properly, I'm absolutely satisfied. You folks are terrific. Thank you!

I was so impressed with everything, keep up the good work!

Extremely helpful and courteous, I was very impressed with your service!

Thank you very, very much for your assistance in cleaning up my sister's home! You did an awesome job and I truly appreciate your service. Thank You!

Great Job! Very Courteous!

Very pleasant & courtesy!

All were quite professional.

I was very pleased with the service.

SERVPRO took care of us!! Hope was wonderful, she kept us informed and was very understanding. She's a great asset to the company.

Hope was fantastic and very helpful. She always was available to answer my questions and I felt like she really cared about us. Her entire team was great and I can't say thank you enough!!!

Great field crew, continue doing what you are doing Hope G.!

Got rid of smell completely.

They were great & worked around schedule.

Very satisfied.


They were great, polite and professional.

I already have recommended SERVPRO to a neighbor. Totally satisfied.

Could not have been more pleased with Kevin and his crew.

Super nice staff!!!

Crew boss - Kevin - professional and efficient & courteous. Supervisor - James "1st responder" on phone - walked me through the panic and emergency stage of the water problem - very helpful.

James was very helpful - explaining the process, showing up on time, and following up with the calls/texts when appropriate and requested. Made a bad situation of water in the house much easier to deal with.

Good Service!!

Great team & timely service.

They were very great.

Everything was fantastic! James was very professional & courteous! Friendly too!!

James is the most professional, kind, prompt, and courteous worker I have ever encountered. He's a keeper.

Mr. James Howard was excellent.

Thank you for coming out as fast as you did.

Excellent, professional service. Thank you.

Great job!!

Very grateful for all of their help! They've helped make good out of a very bad situation with their professionalism all the way around.

This is my first insurance claim in over 25 years of owning my home and I am very pleased & impressed so far with the service from SERVPRO.

Your staff was very helpful and courteous! James did an awesome job!

I did like the way James handled things. He always spoke polite & answered all questions.

The service was extremely professional and did an outstanding job.

They were fantastic!!

You and your team were awesome! Thank you.

Great Company! Harvey & Justin are true assets to SERVPRO.

Steve was professional & helpful during this process. Thank You!

Great Job!

Chris and his team did an outstanding job!

They are doing excellent - continue servicing the customers the same way you are doing now.

I would highly recommend Steve. He took the time to answer my questions and was very professional.

They did a great Job.

Very Polite, Friendly Staff!

Good job.

They were very professional, extremely helpful and considerate. James Howard was excellent!

I want to comment on James and Kevin's work at my home. They were so so nice and kind. Those two guys are jewels to your business. They were kind, upbeat, and willing to help in any manner they could. I write this letter because they left their mark in my mind. How other businesses a lot of the time don't compare to their polite and sincere efforts to correct the situation. Your company will be recommended to my family and friends.

Thank you so much for all of your kind assistance. My wife and I are extremely grateful for your help making our home more livable. The office staff was very kind, and James Howard was a pleasure to meet.

James Howard was perfect in every way, an asset to your company. Thank you!

I want to express how grateful I am for your responsiveness and timely delivery of quality services. My finished basement is without blemish thanks to your team and the products and equipment used to restore the area. You may recall I mentioned that I have always used SERVPRO. Please know I will continue to think of SERVPRO for flooring and property needs.

Kyle was very nice, professional, and accommodating to check on our basement outside of his normal work schedule.

Was very satisfied with the promptness and work done by SERVPRO. I hope a situation like this doesn't arise again, but in the event that it does I will be calling SERVPRO.

Ryan and his crew did a great job.

Perfectly satisfied!!!!

Everyone did a great job! The staff had empathy and was very professional and courteous. They made a crisis situation into a worry-free experience. I am very pleased with their work, and appreciated everything they did for our family.

Great work. Very impressed with the staff that came to my home.

James & Mitch were very efficient & nice.

All Good!!

They were great! James is a terrific leader and the women who did the packing were experienced and also did a great job.

Great Job! Very Professional!

The guys that came in were very courteous and helpful with any questions I had.

Thank you James for your prompt service. You were a pleasure to work with.